Our Advanced Breeding Team based in Newbiggin, Penrith are looking for a proactive individual to join the team as Livestock and Operations Support.
Job Purpose
To actively deliver a consistent high standard of service to all clients and their animals. Be a role model
to uphold and perform the Practice values sustainably: Client Care, Clinical Excellence, Teamwork,
Integrity, Taking Responsibility and Achievement. To ensure your role responsibilities and tasks are
performed and delivered in an effective, efficient and professional manner. Show commitment and
dedication to the role, actively take part in training and development to achieve successful outcome
and progression.
Job Description:-
- Work together with colleagues including technicians and vets to ensure that residential ET/IVF programmes are carried out on time and to the highest standard.
- Assist with both OPU and DFR collection days including setting up the collection room (or packing the van for on farm work). Moving livestock to and from the collection room. Clearing up all equipment after these sessions. Ordering the consumables required for the cowside part of the collections to ensure there are adequate stocks at all times taking into account lead times for delivery. Some of the OPU/DFR days may be remote to the practice and could require overnight trips.
- Coordinate and communicate DFR and OPU schedules with the wider team.
- Responsible for operating the small generator owned by the practice for backing up the IVF lab in the event of a power failure, ensuring there is always a supply of fuel available for it and carrying out operational checks every 2 months
- Liaising with clients to ensure correct health tests have been carried out prior to cattle arriving and leaving residential facilities.
- Arranging logistics with hauliers and clients for cattle moving on/off residential facilities
- Arranging whole herd TB tests for residential facilities and pre-movement tests for outgoing donors.
- Accurate record keeping for all movements on/off residential facilities using BCMS.
- Liaising with team vets to ensure booking in checks are carried out for all cattle moving onto residential facilities.
- Working alongside the Large Animal Technician to provide day to day care of the residential cattle, including feeding, bedding, mucking out, pressure washing as necessary and monitoring stock closely for signs of disease. This will include driving the practice tractor.
- Assisting with the stock management of OPU drugs and consumables.
- Maintenance and monitoring of equipment.
- Assist with all relevant paperwork including ABC56/72, client registration & Terms and Conditions.
- Work closely with IVF Technicians, ET Technicians and Vets to ensure exceptional communication and client care is maintained.
- Follow & develop existing processes to promote Advanced Breeding services.
- Utilise opportunities to promote work and follow up with potential leads for work/new clients.
- Liaise with the Advanced Breeding Coordinator to ensure effective and efficient use of staff, facilities and time.
- Follow up on all existing enquiries.
- Take phone calls and establish an excellent rapport with clients.
- Assist with marketing opportunities within the Advanced Breeding department including attendance
Performance Standards
Clinical and Business Excellence:-
Maintain an up to date standard of knowledge of clinical products and services, complying with
Practice Standards, legal and regulatory requirements.
Take ownership and responsibility for the handling and deliverance of your own tasks and
responsibilities, ensure completion and follow up.
Keep clients and colleagues informed of relevant practice promotions and marketing projects.
Ensure accurate clinical records are maintained and updated with personal data and communications
including telephone and texts.
Communicate regularly to support and advise colleagues across all sectors of any changes to
procedures, systems or client information.
A culture of continuous learning and self-development is proactively encouraged with CPD provision
from the Practice.
Client Care:-
Deliver the highest possible standard of client care and excellent service. Be aware of client and animal
needs, ensure that these are met whenever they are ethical and appropriate.
Ensure all client enquiries or complaints are dealt with efficiently and effectively, so that no animal’s
care is neglected and no opportunities for clinical services are missed.
Be professional, punctual and responsive when dealing with both clients and their animals and
potential clients.
Teamwork:-
Be considerate to your colleagues when sharing rota changes to ensure a fair and efficient working rota
with cover being arranged in good time for all known absences and holidays.
Communicate with your colleagues regularly, efficiently and in a professional and respectful manner.
Treat others as you would wish to be treated yourself. Be a good listener, reflect, inform and guide your
colleagues, be supportive and considerate.
Skills & Abilities:
● Working proactively, solely and within a
team environment Essential
● Flexible with the ability to work on own initiative Essential
● Ability to complete tasks and follow up Essential
● Ability to multi-task, whilst working under pressure Essential
● Ability to work within set time targets Essential
● Supportive to colleagues Essential
● Excellent communication skills and professional
telephone manner Essential
● Computer literate, willingness and ability to learn
and use Practice Management software Essential
● Client Care Skills Essential
● A desire to learn new skills Essential
Knowledge:
● Interest and knowledge in Farming- particularly cattle Desirable
Education & Training:
● Grade C or above in Maths and English GCSE Essential
● Further education qualification in science-based subject Desirable
Other:
● A commitment to working to the Paragon values: Essential
Client Care, Clinical Excellence, Teamwork,
Integrity, Taking Responsibility & Achievement
● A commitment to working to the Practice vision : Essential
o A multi-disciplinary veterinary business
o A business which is renowned for clinical excellence
and client care
o Efficient and effective
o With a business structure and level of profitability
which facilitates personal development and career
progression for all
o A business people really want to work for
Our recruitment package includes Private Medical Insurance, an employee Assistance Programme, ongoing support, training and development as well as the option to join our Cycle to Work Scheme.
Enquire by email or apply by sending your CV and covering letter to [email protected] by Monday 14th April 2025.
Interviews week commencing 21st April 2025.
